Data Protection

The law on Data Protection has changed and we want to make sure that you know how we may store and use your data.

Collecting and storing your information

In order to help you we may need to ask for personal information about you.  For example, depending on your enquiry, this might include information about you, your family or your work.

This helps us to make sure that the advice we give is right for your situation.  We keep a record of your information so that we can:

  • Give you more advice if you need to come back before your problem is fully resolved.
  • Monitor the quality of the advice that we provide

Your information will be stored securely and we will only access it when we have a good reason and will share only what is necessary. The legal basis for recording your information is legitimate interest and consent.

Sharing your information

Perth CAB is an independent charity and we are a member of the Scottish Association of Citizens Advice Bureaux (SACAB) which operates as Citizens Advice Scotland (CAS). Our electronic data is stored in the UK by CAS who may access your records for monitoring, quality assurance or research purposes.  The quality of our advice services is also monitored from time-to-time by an external professional auditor.

Sensitive Personal Information

We may need to ask you for sensitive personal information for example about your health, race or ethnic origin, or Trade Union membership.  We will ask for this information only if we need to in order to understand your needs and to provide the appropriate advice and services. We also use your profiling information to help us monitor and improve our service.

If we ask you for any sensitive personal information we will explain why we need it and we will always ask for your consent to record this data.

You do not have to give us any personal information in order to access our services.  If you wish you may remain anonymous.  We will be able to provide only general information but we will still do our best to help you deal with your problems.

You can find more information about our Data Protection Policy by reading our Privacy Statement.