About Us

Welcome to Perth Citizens Advice Bureau.

Perth Citizens Advice Bureau gives free confidential, impartial and independent information, advice and assistance on a wide range of issues to anyone who lives or works in Perth and Kinross.  At times when we cannot offer such help, we aim wherever possible to direct you to someone who can.

The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination. Its aims are to provide the advice people need for the problems they face, and to improve the policies and practices that affect people’s lives.

The Citizens Advice service helps people resolve their problems. As the UK’s largest advice provider we are equipped to deal with any issue, from anyone, spanning debt and employment to housing and immigration plus everything in between.

Who Are We?

Perth CAB is an advice agency providing a wide range of free services. Most of our staff are unpaid volunteers who have completed a comprehensive training course.

We have approximately 60 volunteer staff and 10 paid members of staff. New volunteers are recruited twice a year — all that is required is some spare time and a commitment to the Bureau’s aims and principles. Our volunteers may be retired, doing part time paid work, lone parents, students, unemployed or on benefit. Their backgrounds are as varied as the people who use Bureau services.

Perth CAB is totally independent of any other organisation. Funding comes from various sources including Perth & Kinross Council, the Scottish Government and Citizens Advice Scotland but the bureau is autonomous, a registered charity managed by a Board of Directors. We are members of Citizens Advice Scotland which is the largest independent advice network in Scotland.(Perth CAB Annual Report 2013)

Aims & Principles

We aim to provide the advice people need for the problems they face and improve the policies and practices that affect people’s lives.

We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.

Our aims are namely:

  • To ensure that individuals do not suffer through lack of knowledge of their rights and
    responsibilities or of the services available; or through an inability to express their
    needs effectively, and
  • To exercise a responsible influence on the development of social policies and services,
    both locally and nationally.

To achieve these aims we work to the following principles:

Free
We offer a completely free service to all our clients.
Confidential
Clients’ details are not disclosed to anyone.
Impartial
Workers don’t make judgements about clients.
Independent
No outside agency influences the service offered including funders.
Accessible
We aim to make the service available to all.
Effective
We aim to meet the clients’ needs.
Accountable
Open and democratic, responsible to the local community.
Client’s right to decide
We offer advice, the client makes the decision.
Voluntary
The service is mainly provided by unpaid staff from the community.
Empowerment
To help clients help themselves.
Information retrieval
Using client experience to influence change.
Generalist
Advice on any related subject.

What We Do

Listen fully to all our clients. Give general advice and up to date information, explain clients’ rights, fill in forms, calculate benefit entitlement, explore the clients’ options and negotiate on their behalf if necessary. If we are not fully able to help we can often refer the client to a more suitable agency.

We offer specialist advice about debt, benefit and employment tribunals, housing and social policy work, that is using clients’ experiences to bring changes to legislation or policy that is unfair or having an effect that was not the intention of legislators or policy-makers.