Pension Wise

Pension Wise


Defined contribution pension?

Approaching/over 50?

We offer free and impartial guidance on the new pension freedoms introduced in April 2015.

Pension Wise is a service that will help you understand your options so that you can decide which is best for you, this may include taking the pot in one lump sum, getting a guaranteed income (Annuity) and other options which we can help guide you through.

We will also talk you through the sometimes confusing jargon and give you knowledge to avoid potential scams.

A short interview from Heartland FM talking about pension scams and some more about us can be found below.


You can make an appointment online at or telephone 0800 138 3944

Please note you will be asked to confirm that you are aged 50 or over and that you have a Defined Contribution Pension (not a final salary or a Defined Benefits Pension)

Ten things you need to know about Pension Wise

  1. It is now much easier to access your pension pot – you will be able to take money out when and how you want. If you are 55 or over, you no longer have to pay 55% tax on everything you withdraw; the amount of tax you will pay will depend on the amount of other income you have in that year. Up to 25% of your pot will still be tax free.
  2. To help you make a decision on what to do with your pension, the government has set up a free and impartial guidance service, Pension Wise. You can use the service online, via, or you can book an appointment to speak to a trained specialist either over the phone, via The Pensions Advisory Service, or face to face, via Citizens Advice.
  3. The Pensions Wise website will be the first place to go for guidance. It contains information about the changes in pension laws and helps you understand what you need to think about before making a decision about your retirement. It will also tell you where to book an appointment with a guidance specialist if you would like more personalised information. The website is accessible at Take a look for some information to get you thinking.
  4. Your telephone or face-to-face guidance session will be tailored to your needs. The guidance specialist will consider any issues such as welfare, social care and any savings and debt you have and tell you what your pensions options are. If you want to have further information or regulated financial advice, you will be told where to look.
  5. The guidance will be impartial. This means that no one delivering it will try to sell you a financial product or recommend a particular pensions provider or firm.
  6. Before you attend your session you will need to be prepared and bring with you some key document (such as information on your pension pots).
  7. You’ll receive a record of all the information you covered in your guidance session. This will explain the options you explored, information on possible next steps, as well as suggesting more sources of guidance or specialist advice.
  8. All the pensions guidance specialists will be trained to a high standard.
    The Pensions Advisory Service is very highly regarded in the pensions industry for their extensive experience in providing pensions guidance and Citizens Advice is a leader in delivering guidance to people on many different issues.
  9. The design and content of the service is being constantly tested and improved to make sure that people find it as useful as possible.
  10. Using the guidance service will help avoid scams. The guidance will give you practical tips on how to handle a situation if you suspect a scam. For example, the guidance specialist will show you how to check whether a firm is regulated on the Financial Conduct Authority’s register and how to spot a fraudulent offer.
    The Pensions Regulator and the Financial Conduct Authority have also led their own campaigns on how to avoid pension scams – look on their website for more top tips on how to spot if someone is trying to sell you an unregulated product.




Pension Wise Official Website