Patient Advice and Support Service

Free, confidential information, advice and support for anyone wanting to give feedback, make comments, raise concerns or make a complaint about treatment and care provided by the NHS in Scotland.

What can the Patient Advice and Support Service help you with?PASS logo

  • Writing letters and filling in forms.
  • Help to access and review medical records.
  • Understanding the NHS complaints procedure.
  • How to access health, social care and related services.
  • Preparing for and attending meetings with the NHS.
  • Understanding your rights and responsibilities as a patient.
  • Advice on how you can access treatment, care and the support you need.
  • Providing you with independent information, advice and support if you want to give feedback or comments, or raise concerns or complaints, about your NHS care or treatment.

Advice is good for your health

Lots of problems such as debt, employment, housing, benefits and other issues can have an impact on your health and wellbeing, not just those relating to healthcare and treatment. This means that our trained Patient Adviser can also give you information, advice and support on just about anything.

Contact your local Patient Adviser

 Access to this service can be through a self-referral, referral from a generalist adviser in your local bureau, referral from the PASS National Site or a referral from another agency.

Contact – PASS National Helpline: 0800 917 2127

Email –

The Patient Adviser will contact you by email or phone to arrange an appointment.

For further information please visit the Patient Advice and Support Service website